The Virtual Business Centre is chosen the Bria Softphone by Counterpath to provide pure workstation based telephony for the callcentre. Counterpath website

Our current technology is based around Alcatel Omnipcx and Asterisk based PBX's with Cisco 7900 series telephones.

Whilst the Cisco telephones will remain as a primary part of our infrastructure - the softphones will allow us to quickly setup new office workspaces and homeworkers for short term and emergency purposes.