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Theo Paphitis #SBS - Small Business Sunday Statistics - 08/05/2011

Submitted by virtual on Sun, 05/08/2011 - 07:39


Statistics for #SBS 08/05/2011

note : number in brackets indicate last weeks figures.

Time Period Tweets
17:00-17:30 194 (152)
17:31-18:00 139 (128)
18:01-18:30 106 (105)
18:31-19:00 128 (64)
19:01-19:30 92 (69)

Total Tweets - 659 (518)

Unique Tweeters - 479 (438)

New to #SBS - 308 (284)

Most Tweets Per Tweeter - 7 (8)

Busiest Period 5 min period - 17:10-17:15

Max Tweets per 5 min period - 39 (46)

Mapping data via Google is available here

Last weeks figures are here

What is #SBS

Call centre messages in an Instant.

Submitted by virtual on Mon, 03/29/2010 - 14:50

Call centre messages in an Instant.

There are a number of traditional means of delivering telephone messages taken by a call centre - email, fax and sms to name only three - In the telephone answering marketplace, much software development has recently been targeted at social networking and instant messaging mechanisms for transfer.

The following benefits can be observed -

  • Communications are more real time, with data flowing easily between employee and call centre.
  • Improved efficiencies as both parties are contactable more easily.
  • Whereabouts and availability data is always up to date.

Potential Issues -

  • Sensitive or critical data. Using a URL shortening service such at http://bit.ly/, a call centre can provide a link to sensitive data protected by userid/password.

Employees are more connected than ever; software clients for PDA, Network or Smartphone connect to all of the major social networking and instant messaging systems.