Call centre messages in an Instant.

There are a number of traditional means of delivering telephone messages taken by a call centre - email, fax and sms to name only three - In the telephone answering marketplace, much software development has recently been targeted at social networking and instant messaging mechanisms for transfer.

The following benefits can be observed -

• Communications are more real time, with data flowing easily between employee and call centre.
• Improved efficiencies as both parties are contactable more easily.
• Whereabouts and availability data is always up to date.

Potential Issues -

• Sensitive or critical data. Using a URL shortening service such at http://bit.ly/, a call centre can provide a link to sensitive data protected by userid/password.

Employees are more connected than ever; software clients for PDA, Network or Smartphone connect to all of the major social networking and instant messaging systems.